Help and support
Most answers are below. For anything else, write to hello@ourlight.app. We reply within one business day.
How does pairing work?
One of you opens Ourlight and invites the other by email. When your partner signs in with that email, the two phones pair. If your partner signs in with a different email (for example Apple's "Hide my email"), share the six-character code instead; they enter it on their phone. A code works once.
Why does my partner's weather arrive later?
Each person chooses when updates reach them, in Settings. That way a hard-day check-in arrives when they can respond, not in the middle of their workday.
What does "Just for me" mean?
A check-in marked "Just for me" stays on your phone. Your partner never sees it, and it never reaches our servers.
What does Pause do?
Pause stops your weather from reaching your partner. They see only "taking a break", never why. Turn it off any time.
How do I unpair?
Settings → Your partner → Unpair. Nothing more reaches either of you. Your partner keeps their own records; yours are removed from the shared space.
My partner sent something hurtful. What can I do?
Use Settings → Help and safety → Report a problem with your partner, or write to us. Unpairing stops everything from reaching you straight away. We read every report within one business day. If you are in danger, contact local emergency services.
I got a new phone. Will my data come back?
Yes. Sign in with the same Google account and your name, care profile, settings and partner come back.
Is Ourlight on iPhone?
Not yet. It is on Android first. Leave your email on the home page and we will tell you when it is ready.
How do I delete my account?
In the app: Settings → Delete my account and data. Without the app: use the account deletion page.
Is there a subscription?
The daily check-in, delivery and care ideas are free. A paid plan with extras is planned; it will be billed by Google Play, and one subscription will cover both partners. Cancel any time in Google Play.
How do refunds work?
Purchases are handled by Google Play. You can request a refund within Google Play's refund window from your Play account; after that, write to us and we'll help within Google Play's policy.
Who can see what I share?
Only you and the one partner you pair with. See the privacy policy for the details.
If things feel unsafe
Ourlight is for wellbeing, not therapy. If you feel controlled or unsafe in your relationship, or are in crisis, help is available any time:
- US: National Domestic Violence Hotline, 1-800-799-7233
- UK: National Domestic Abuse Helpline, 0808 2000 247
- US: Suicide & Crisis Lifeline, call or text 988
- UK and Ireland: Samaritans, 116 123
Elsewhere, contact local emergency services.
What is not allowed
Ourlight is private between two people, but some things are never allowed: threats, harassment, content that sexualizes minors, and anything illegal. When we receive a report we review it within one business day and may suspend the account that broke these rules. Unpairing always stops all delivery at once.